The Avaya Asterisk Logger (AstLogger) is a server module that triggers call recording on Asterisk side for Avaya CM system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an Avaya agent extension and bridges the voice path with Asterisk. After voice path is bridged between Avaya and Asterisk, Asterisk is responsible for call recording. Call details information is stored in MySQL database, a web based software called AstLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc. The software can also act as an auto-greeting server for call center agents, multiple greetings can be defined for an agent.
Email Support Services
- For continuous support, you can purchase the 1 Year Email Support Services
- For each instance of AstLogger, you need to purchase a separate Email Support Services contract
- You are entitled to change license key one time during the supporting period for event such as change of server machine
Remote Installation and Configuration Services