When using Avaya One-X Communicator in a call center environment, it is not possible for an agent to have auto answer of ACD calls. The Auto Answer enables agents answer ACD calls automatically without pressing the Answer button. This will improve operation efficiency and reduce ACHT of the call center. With the Auto Answer tool, you can deploy One-X Communicator in call center or home agent environment.
Email Support Services
- For continuous support, you can purchase the 1 Year Email Support Services
- For each instance of AutoAnswer, you need to purchase a separate Email Support Services contract
- You are entitled to change license key one time during the supporting period for event such as change of server machine
Remote Installation and Configuration Services