clintSVR

clintsvr

The clintSVR is a gateway program for the access of Avaya CMS real time reports. It uses a tool called CLINT to retrieve real time data from Avaya CMS and provides API(s) for you to do application development. Applications such as wallboard and agent map software can be implemented. The clintSVR retrieves CMS real time reports at an interval that specified by you, it stores the real time data in memory and allows multiple access by different programs via REST query API, OCX and C/C++ interfaces. The real time data is presented in XML format and the following reports and interfaces are supported:

  • REST query API to get real time report data
  • C++ interface which header, library and DLL files are provided
  • OCX interface for VB or ASP.net programming, some users use the OCX directly in Excel and manipulate the real time data using Excel forumla
  • Supports logging of data to database such as MSSQL, MySQL and Oracle
  • Supports logging of data to Splunk
  • Supports XMPP connection so clintSVR can connect to XMPP server such as Openfire
  • Supports the following real time reports
    • Agent Report
    • Agent Group
    • Event Count Summary
    • Queue Agent Status
    • Queue Top Agent Status
    • Queue Agent Summary
    • Split Skill Status
    • Split Skill Report
    • Split Skill Call Profile
    • Split Skill Aux Report
    • Split Skill Top Agent
    • Split Skill Top Agent Status
    • Trunk Group Report
    • VDN Report
    • VDN Call Profile
    • VDN Skill Preference
    • CustomRTA
    • Custom Report
  • Supports the following historical reports via DLL, OCX and REST interfaces
    • Historical Trunk Group Busy Hour
    • Historical Split Skill Summary Interval
    • Historical VDN Interval
  • Supports the following administration reports via DLL, OCX and REST interfaces
    • Multi Agent Add Skill
    • Multi Agent Delete Skill
    • Multi Agent Modify Skill

License Pack 

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  • Each license pack enables you to run 25 report concurrently. It is quite sufficient if your target is to build wallboard like application because you can specify multiple skill(s) or vdn(s) in SplitSkill Report and VDN Report
  • You are entitled to have an unlimited version of clintSVR when you purchase 5 or above license packs
  • Send us your company name and MAC address for the generation of the license key
  • For email support, please purchase the “1 Year Email Support Services” separately

1 Year Email Support Services

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  • For continuous support,  you can purchase the 1 Year Email Support Services
  • For each instance of clintSVR, you need to purcahse the separate Email Support Services
  • You are entitled to change license key one time during the supporting period for event such as change of server machine

Remote Installation and Configuration Services

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  • Install and configure clintSVR
  • Configure clintSVR to insert realtime data to database if database logging is required
  • Configure clintSVR to log realtime data to Splunk if Splunk logging is required
  • Remarks:
    • OS installation is out of the work scope
    • Avaya CMS configuration is out of the work scope