The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc.
Email Support Services
- For continuous support, you can purchase the 1 Year Email Support Services
- For each instance of DMCCLogger, you need to purchase a separate Email Support Services contract
- You are entitled to change license key one time during the supporting period for event such as change of server machine
Remote Installation and Configuration Services