cloudCDR

cloudcdrdiagram1

The CloudCDR tool inherits all functions from AvayaCDR, it also has some specific features for cloud based CDR applications. For example, a cloud based CDR accounting software hosted on the internet, it accepts CDR data from different customers around the globe. Once the data for a customer is imported to the accounting software, the software can provide personalized functions and features for that particular customer. The CloudCDR tool enables this kind of application by the following features:

  • On Customer Servers
    • Receives CDR data from Avaya CM/Aura or IP Office and stores them as local CDR files at configurable interval such as 3 minutes
    • Uploads the local CDR files to cloud server by Secured File Transfer Protocol 
    • Delete local CDR files which over certain period of time, for example 90 days
  • On Cloud Server
    • Scans each customer directory and imports CDR  files to database or Splunk
    • Appends additional fields to database or Splunk for identification of each particular customer
    • Delete local CDR files which over certain period of time, for example 90 days

1 Year Email Support Services 

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  • For email support, you can purchase the 1 Year Email Support Services
  • For each instance of cloudCDR, you need to purchase a separate Email Support Services contract
  • After purchase, you are entitled to have a permanent license key which can activate features such as
    • Import Session Manager CDR via sftp
    • Database Logging
    • Reliable Session Protocol
    • Splunk Logging
    • CloudCDR features
  • Send us your company name and MAC address for the generation of the license key
  • You are entitled to change license key one time during the supporting period for event such as change of server machine

Remote Installation and Configuration Services

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  • Install, setup and configure CloudCDR to capture Avaya CDR data
  • Configure CloudCDR to insert CDR data to database if database logging is required
  • Configure CloudCDR to log CDR data to Splunk if Splunk logging is required
  • Remarks:
    • OS installation is out of the work scope
    • Avaya PBX configuration, database setup and table creation is out of the work scope